How it works
A repair process built to be simple, transparent and fully trackable — from the moment you book to the moment your laptop is back in your hands.
- 1
Book online
Tell us your Dell model and the fault. Create an account so you can track everything in one place.
- 2
Post it free
We email you a prepaid, insured shipping label. Box it up, drop it off — inbound postage is on us.
- 3
Free diagnosis
We examine your laptop the day it arrives and send a clear, itemised quote. No surprises.
- 4
You approve
Happy with the quote? Approve and pay securely online. Not for you? Pay return postage only — nothing else.
- 5
Same-day repair
We aim to repair the day we receive it, including a complimentary dust and fan clean.
- 6
Tracked back to you
Your laptop is posted back, insured and tracked. Watch every step from your account.
Common questions
What does it cost to find out what's wrong?
Nothing. Diagnostics are always free. You only ever pay if you approve the repair quote.
What if I don't go ahead?
You pay return postage only. There is no diagnosis fee and no obligation.
How is my laptop protected in transit?
Both the prepaid inbound label and the return shipment use an insured, tracked service.