How it works
A repair process built to be simple, transparent and fully trackable - from the moment you book to the moment your laptop is back in your hands.
Mail-in repair
UK-widePost your laptop from anywhere in the UK — insured and tracked both ways.
- 1
Book online
Tell us your laptop model and the fault. Create an account so you can track everything in one place.
- 2
Pay for postage
Choose a Royal Mail Special Delivery tier insured to your laptop's value. Pay securely online and we email your prepaid label.
- 3
Free diagnosis
We examine your laptop the day it arrives and send a clear, itemised quote. No surprises.
- 4
You approve
Happy with the quote? Approve and pay securely online. Not for you? We'll return your laptop - you cover the return postage only.
- 5
Same-day repair
We aim to repair the day we receive it, including a complimentary dust and fan clean.
- 6
Tested & reported
Before it ships we run full diagnostics and send you a test report confirming the repair passed every check.
- 7
Tracked back to you
Your laptop is posted back, insured and tracked. Watch every step from your account.
On-site visit
London onlyDon't want to part with your laptop? In inner London (E, EC, N, NW, SE, SW, W, WC) our engineer comes to you and repairs on-site.
- 1
Tell us about the repair
Choose a site visit, give us your inner-London address and describe the fault in as much detail as you can. No payment to enquire.
- 2
We review & get back to you
We look over your laptop and the fault, then contact you to arrange a visit time. After we diagnose, we quote the full price — labour and parts — and you pay it in full to confirm your slot. It's fully refundable up to 1 hour before.
- 3
We come to you
Our engineer arrives at your home or office, diagnoses the fault and carries out the repair on the spot wherever possible. You've already paid the quoted price in full, so there's nothing more to settle on the day.
- 4
Tested & reported
When the work's finished we run full diagnostics and give you a test report confirming everything checks out — and every repair is backed by a 12-month warranty.
- 5
Pay on completion
Software work is charged at £75 call-out plus £40 per extra hour, settled once the repair is done.
Common questions
What does it cost to find out what's wrong?
Nothing. Diagnostics are always free. You only ever pay if you approve the repair quote.
What if I don't go ahead?
You pay return postage only. There is no diagnosis fee and no obligation.
How is my laptop protected in transit?
At booking you pick a Royal Mail Special Delivery tier matched to your laptop's declared value (£750, £1,000, £2,500, or up to your full value via XCover). The same insured, tracked service applies both ways.