Privacy & Data Handling

Draft template. This policy is a starting point and must be reviewed by a qualified solicitor and tailored to your registered business before the site goes live.

1. Who we are

PostMend Ltd is the data controller for personal data collected through this website and during repairs. Contact: support@postmend.co.uk.

2. What we collect

• Account details — name, email, phone and address.
• Repair details — device model, service tag, reported fault and photos you upload.
• Order and payment records (card payments are processed by Stripe; we do not store card numbers).
• Basic website analytics, where you consent to cookies.

3. The data on your device

We treat the contents of your device as private. Our engineers do not browse, open or copy your personal files. Where a repair requires us to power on the device, access is limited to what is necessary to diagnose and test the fault.

Please back up your data before sending a device. A secure data-wipe certificate is available on request, and is recommended before any WEEE disposal.

4. How we use your data

• To provide, track and complete your repair.
• To send you status updates, where you have opted in.
• To take payment and meet our legal and accounting obligations.

5. Sharing

We share data only with service providers that help us operate — for example couriers (to ship devices), Stripe (to take payment) and our email provider. We do not sell your data.

6. Retention

We keep repair and transaction records for as long as required for accounting and warranty purposes, then delete them.

7. Your rights

You may request access to, correction of, or deletion of your personal data, and may complain to the Information Commissioner's Office (ICO). To exercise any right, email support@postmend.co.uk.

8. Cookies

We use essential cookies to run the site and, with your consent, analytics cookies to understand how it is used.