Pricing
No diagnosis fees, no hidden extras. Flat-rate labour on mail-in repairs, clear on-site rates, parts at cost — and you decide before anything is charged.
Mail-in repairs
Insured, tracked delivery both ways with a same-day repair target and a complimentary dust & fan clean. Free diagnosis — you approve the quote before any work starts.
Free diagnostics
£0every repair
We examine your laptop and identify the fault at no charge.
- Full hardware examination
- Clear, itemised written quote
- No obligation to proceed
Standard repair
£50flat labour
Screens, keyboards, webcams, mics, no-power and boot faults.
- Flat £50 labour - no hidden extras
- Parts charged at cost, quoted first
- Complimentary dust & fan clean
- Same-day turnaround target
- 12-month warranty on every repair
Thermal repaste
from £75labour + compound
Premium CPU/GPU repasting for Alienware and gaming laptops.
- Premium thermal compound included
- Liquid metal available on request
- Before/after temperature report
- Full fan & heatsink clean
- 12-month warranty on the work
London on-site visits
Our engineer comes to you across inner London and fixes it on the spot wherever possible — booked around your schedule, including out-of-hours evening and weekend slots most workshops won't touch.
Hardware repairs
£75labour + parts at cost
- Screens, batteries, keyboards, fans — fixed on site
- Genuine-grade parts, quoted before we order
- Complimentary dust & fan clean
- 12-month warranty on the work
Software & setup
£75call-out + £40/hr
- Windows issues, virus removal, setup & data
- Call-out covers the visit and first hour
- Only £40 per extra hour if it runs over
- No fix, no labour charge
After we diagnose, we quote the full price (labour and parts) — pay in full to book your slot, fully refundable up to 1 hour before. Diagnosis is free; inner-London only.
Diagnostics are always free
We never charge to find out what's wrong. You get a clear quote before any work starts.
Parts at cost, quoted up front
We source parts at the best price our trade knowledge can find. You see the cost before approving.
Decline? Return postage only
If you don't want to proceed, there's no diagnosis fee - you simply cover insured return postage.
Not sure what your repair will cost?
Book it in - the diagnosis is free and you'll get a clear quote before you commit to anything.